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TERMS OF BUSINESS

TERMS OF BUSINESS

Payment of goods.

All items must be paid for in full prior to dispatch.

We accept all major debit and credit cards including Amercian Express. We accept Pay Pal, BACS, Cheques and Cash. Full receipts are given on purchases.

Postage and overseas shipping charges.

Postage is via DPD and is usually next day delivery, tracked and insured to the full purchase value. We also use Royal mail for smaller items if this is cheaper.  ** Please note that any issues with your item relating to damage in transit must be reported within 14 days of arrival of your order **

Dear valued customers, please note that all postage prices shown for each item listed is for UK deliveries ONLY. We are more than happy to ship items to any country in the world which our couriers can deliver to. Shipping charges to some countries are expensive due to all the extra measures in packing and the security checks carried out by the airline operators. We ask that for shipping outside the UK that you please contact us so we can advise you of costs. We do NOT make any profit on packing and will always look for the most suitable service available.

Insurance of goods in transit.

Due to the delicate nature of some of the items we post we will always pack items securely and insure all goods in transit and insured to the full value for yours and our peace of mind. ** Please note that any issues with your item relating to damage in transit must be reported within 14 days of arrival of your order **

Description of goods

We will always endeavour to describe items accurately regarding authenticity and overall condition. We are of course human and sometimes errors occur. If you see any items on this site incorrectly described then we respectfully ask you to let us know so we can make the necessary ammendments.

Collection of goods.

We are always delighted for customers to collect their items purchased from the site. This is a great opportunity for us to meet you and for you to browse the 5500 plus items on display and available to buy. We can take items to any of the numerous railwayana events for collection at no extra charge. As we are often travelling all over the UK we may be able to deliver items for a small cost and even meet up at mutually agreed locations.

On-site parking and facilities.

Visitors have free on-site secure parking and full access to the toilets and washroom. Both Ladies and Gents modern and regularly cleaned toilets are available on request.

Website security.

Our website is a professionally managed and secure site with full SSL certification ensuring safe browsing.

Our restoration service is carried out in fully equipped workshops and you are more than welcome to come and have a look around.

We pay top prices and always aim to deliver a prompt and reliable service.

All major credit and debit cards taken as well as PayPal.